Last November, Lloyds Bank informed me, in my role as treasurer of my parish church, that the church account was to be closed and that I should open a new business account instead. This can only be done online, but a fault with their system prevented me – and local branch staff – from doing so.

At the branch staff’s suggestion, I opened the new account with a different bank in early March. Since then, I’ve been trying in vain to get Lloyds to transfer the balance from the closed account.